The AAPII Methodology
A Proven Framework for Performance Improvement
AAPII — pronounced like 'happy' — is Turnkey Solutions' proprietary five-phase methodology for diagnosing and improving citizen experience performance. It is the engine behind every engagement we deliver.
Assess
We begin every engagement with a thorough assessment of your current state — people, processes, technology, and culture. We conduct interviews, observations, data reviews, and benchmarking to build a complete picture of where you stand today.
Analyze
With assessment data in hand, we analyze root causes, identify performance gaps, and map the relationships between contributing factors. We separate symptoms from causes so that our recommendations address the real issues.
Prioritize
Not every gap can be closed at once. We work with your leadership to prioritize improvement opportunities based on impact, feasibility, and strategic alignment — ensuring your resources are focused where they matter most.
Implement
We partner with your team to execute the prioritized improvements — whether that means redesigning processes, delivering training, deploying technology, or restructuring workflows. We don't just hand over a report; we roll up our sleeves and help you get it done.
Improve
Improvement is not a one-time event. We establish measurement systems, feedback loops, and governance structures that enable your organization to sustain gains and continue improving long after our engagement ends.
See AAPII in Action
AAPII isn't a framework that lives on paper — it's a hands-on engagement model deployed inside government agencies to drive measurable, lasting performance improvement. Every phase is facilitated by Turnkey consultants embedded with your team.
Start the ConversationSee AAPII in Action
Every Turnkey Solutions engagement is powered by the AAPII methodology. Contact us to learn how we can apply it to your agency.